Need help? These are some commonly asked questions that may be of help to you as well. Don’t find what you’re looking for? Feel free to contact us. WHAT DO I DO? What if my order details are not received? Immediately contact our customer service team to brief your issues. Visit our return and exchange policy page for more information. What should i do if my order hasn’t been delivered yet? Your estimated delivery date is in your Order Confirmation email – please allow until this date for your order to arrive. You’ll be able to get the latest updates on your order by clicking the tracking link in your shipping confirmation email. Alternatively, you can log into ‘My Account’ and click ‘Track This Order’. Your tracking link will be able to provide up to date information on the status of your order. If your estimated delivery date has passed and you haven’t received your order, please get in touch with our Customer Care team. Where can I look for information on the order I placed? Your complete order details ( price of each item, order number, and shipping charges) will be sent to you via email. SHIPMENT How long will it take to receive my order? Any product you purchase from our store normally takes 4-8 business days to deliver.Note: Due to the global pandemic, there can be slight delays in your orders. You can contact us if your product is not shipped in the mentioned timeline. How will I know if my order has been received? After placing your order, you will receive an e-mail confirmation within a few minutes. Is it possible to cancel my order? Order cancellation requests can be placed within (1) day of order (If not Shipped) or will result in flat deduction of 25% from your ordered item’s amount. If the product is in transit, then you have to receive and apply for a return. Do you ship orders worldwide? We ship worldwide except Israel, Russia, and APO/FPO addresses, for further queries, contact us. PAYMENT How do I order and pay for products? You can order by selecting any product from our website. Then, select sizing and click add to cart. Jackywacky.com accepts PayPal, Visa, American Express, Master Card, and Discover Cards for Payments. How can I apply coupon? You can apply your given code while completing the order at the checkout page. Make sure to use CAPITAL LETTERS. Do I need to pay the courier? Yes! We charge flat rate shipping charges. Do I need to pay the courier for returning? Return cost is customer’s responsibility , we are unable to pay for returning item(s). RETURN OR EXCHANGE RETURN OR EXCHANGE You can exchange gift purchases made online from. Please note that our standard 14 days refund policy still applies to online purchases. Can I make a change after I’ve placed my order? As long as the item is not shipped, you can make changes in your order(s). Please send your order number(s) to our customer service for correction. Can I exchange for a different item? Please read our exchange and return guidelines for more details. HAVE YOU RECEIVED MY RETURNED ITEMS? It can usually take up to 7 working days (excluding weekends and bank holidays) from the day after the date of your return, for your parcel to be delivered back to our warehouse and processed.We’ll send you an email as soon as we’ve completed your return, letting you know whether a refund or exchange has been processed. Any refund will be automatically issued to the payment method you used to place your original order. This typically takes 10 working days in the UK, depending on your payment method issuer. Returned within 15 to 30 days? A gift voucher will be issued instead. If you’ve returned more than one order in the same parcel, please allow 24 hours for all your returns to be completed. If your returns haven’t reached us after the returns time frame, please get in touch with us.